AR Logix Healthcare Revenue Cycle Blog

Listening Skills Key to Effective Medical Collections

Posted by admin on Nov 21, 2012 1:00:48 PM

Medical collections frequently involves contacting patients coping with stressful situations such as unemployment, serious illness, divorce, and even a family member’s death. In order to be successful in collecting from these patients, you must be sensitive to their situation and show empathy. The optimum approach with these patients involves active listening - not only hearing what the patient is saying, but understanding the message that is being communicated. This requires paying careful attention to what is being said and fully focusing on the patient.

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