Many hospitals, if not already in the process, will soon begin to implement new electronic medical record systems (EMRs). Ensuring accuracy and meaningful use within these systems requires accurate system design and workflow set up, clean data entry and proficiency by each member of your staff. However it can be difficult to ensure this level of accuracy in the midst of the widespread anxiety that often comes along with implementing or converting to a new EMR.
It is no secret that people will adopt nearly any technology that makes their lives easier. Almost two-thirds of Americans own a smart phone and they are now able to use them to do almost everything more conveniently. From snapping photos of checks instead of driving to the bank to ordering groceries through an app, people are becoming more accustomed to accomplishing everyday tasks instantly with the help of their technology.
In the midst of constantly evolving regulations in the healthcare industry it can be difficult to keep up with changes that are not industry-specific. Through the blur of new issues arising from the Affordable Care Act, HIPAA concerns from constant data breaches, and the shift to ICD 10, the FCC's new declaratory ruling on the Telephone Consumer Protection Act (TCPA) has gone largely unnoticed in healthcare organizations.
AR Logix to Utilize LiveVox Call Center Solutions to Provide more Robust Compliance Capabilities
In response to ever-changing industry regulations and increasing compliance standards, AR Logix, Inc. has partnered with LiveVox, Inc., a leading provider of call center solutions. Our use of LiveVox’s technology will ensure that we maintain our strict quality standards while also effectively managing the evolving compliance requirements and restrictions in today’s healthcare and collections industries.
Hospitals are seeing attrition in profits for the first time since 2008, due in large part to rapidly rising expenses. Not only are profits growing slower than expenses, the growth is less a result of an increase in patient volume, and more from higher payments from state provider fee programs and the federal meaningful-use incentive program. Of course those factors that helped to increase profits also contributed to a further increase in operating expenses.
A big change is coming for debt collections. FICO has announced that its newest scoring model, FICO 9, will disregard paid collection agency accounts and will place a lower weight on medical debt. Under the new score, those consumers with only medical debt on their records are expected to see an average score increase of about 25 points.
Most of us deal with interactive voice response (IVR) systems on a daily basis for everyday tasks like paying bills over the phone or checking movie times and flight schedules. The majority of customer-oriented companies, in fact, employ IVR technology in some aspect of their business, whether it’s accessing the company phone directory or rerouting calls to the pertinent operator or representative.