Collecting from self-pay patients can be complicated. Uninsured or under-insured patients may feel that their medical bills are unmanageable or overwhelming. Medical collections representatives, like you, must attempt to obtain payment for services were rendered, while assisting the patient in understanding their bill, helping them with Charity Care Programs (if eligible) and effectively communicating with them without resorting to aggressive tactics.
Patient Account Scoring (or Collectability Scoring) is a process different from the well-known FICO scores used by credit bureaus. It is a collectability score specific to healthcare to help hospitals and medical providers predict a patient’s propensity to pay – or “likelihood of paying” – a medical bill.