Since the implementation of the Patient Protection and Affordable Care Act in 2010, the IRS has been crafting a set of regulations specific to charitable hospital organizations and how they must update policies and procedures in order to be compliant under the act.
With the expansion of Medicare has also come a rise in Medicare Advantage plan enrollment by American seniors. Older patients are attracted to these "replacement plans" due to savings on premiums and the convenience of one-stop shopping for coverage. However, misinformation and a lack of education on the details of these plans is causing headaches for enrollees and healthcare organization reimbursement departments alike.
Growing challenges, restrictions and mandates across the healthcare spectrum are driving more and more hospital and physician practice managers to consider healthcare business process outsourcing.
In the midst of constantly evolving regulations in the healthcare industry it can be difficult to keep up with changes that are not industry-specific. Through the blur of new issues arising from the Affordable Care Act, HIPAA concerns from constant data breaches, and the shift to ICD 10, the FCC's new declaratory ruling on the Telephone Consumer Protection Act (TCPA) has gone largely unnoticed in healthcare organizations.
You just received a phone call from an upset patient because their overdue balance with your practice is affecting their credit, and they are trying to get a loan for new car. It is the mission of your healthcare organization to establish lasting relationships with your patients while providing the highest quality patient care, so you begin to wonder whether credit bureau reporting past due balances is really the right choice for your practice.
All healthcare organizations are seeing growth in their accounts receivables as a result of rising patient responsibility. Yet, many organizations continue to manage their growing receivables in the same way: adhering to a standard revenue cycle process without making adjustments to accommodate for the higher amounts. Receivables are an asset that should not be left to collect dust in a revenue cycle, but rather should be managed in a way that promotes the highest possible recovery.
AR Logix to Utilize LiveVox Call Center Solutions to Provide more Robust Compliance Capabilities
In response to ever-changing industry regulations and increasing compliance standards, AR Logix, Inc. has partnered with LiveVox, Inc., a leading provider of call center solutions. Our use of LiveVox’s technology will ensure that we maintain our strict quality standards while also effectively managing the evolving compliance requirements and restrictions in today’s healthcare and collections industries.