The average individual lifetime expenditure for health care is approximately $316,600 according to a study by the U.S. National Library of Medicine and the National Institutes of Health. In the new culture of consumerism within the healthcare industry, one bad experience could cost your practice a significant portion of that revenue and not just for that patient, but also for their family members and possibly their friends. Can your practice afford to lose that kind of revenue because of poor patient engagement?
Growing challenges, restrictions and mandates across the healthcare spectrum are driving more and more hospital and physician practice managers to consider healthcare business process outsourcing.
When you are shopping for a new product or service, your goal is to get the best value for your investment, right? Well, your patients have the same goal. As their out-of-pocket costs increase, they are beginning to spend more time shopping for providers. As with any other service, patients will be more likely to continue to return to your practice if they feel like they are receiving real value for their dollars. They are not likely to continue to spend money with your healthcare organization if they are not satisfied with the service, or feel like just another number.
We continually assert that patient account representatives are the essential foundation upon which a healthcare organization’s revenue cycle is built. When representatives are properly trained and empowered, it leads to a dramatic increase in cash flow and patient satisfaction. To create a productive and profitable practice, begin with providing staff with the appropriate training and tools to be successful at their jobs.
AR Logix to Utilize LiveVox Call Center Solutions to Provide more Robust Compliance Capabilities
In response to ever-changing industry regulations and increasing compliance standards, AR Logix, Inc. has partnered with LiveVox, Inc., a leading provider of call center solutions. Our use of LiveVox’s technology will ensure that we maintain our strict quality standards while also effectively managing the evolving compliance requirements and restrictions in today’s healthcare and collections industries.