When you applied for your current position, did you answer an ad stating, “Seeking representative to collect past due balances from patients”? Probably not. Healthcare professionals generally enter the profession to help people, not to collect money from them. But the business of healthcare is just that, a business, and maintaining your accounts receivables is critical to your organization’s ability to provide quality care.
There have been many changes over the past year that affect your practice. The changes in the healthcare industry are also affecting your patients' ability to pay, and your patient representatives are likely experiencing different objections and excuses than in the past. Based on the number of views on our training videos for overcoming patient objections and excuses, we've rounded up the top eight you have heard in 2015. (If only all patients were this cuddly!)