Are there consistent errors within your medical accounts receivable management processes that are restricting your organization’s cash flow? There are a few common problems that plague healthcare providers that can be avoided in a few simple steps.
Everyone in business, including those in the business of providing care, understands the importance of making a
good first impression, and following that impression with effective communication. Your patients are your customers, and their first impression of you is critical to the success of your healthcare organization.
We have shared much in the past about how to communicate better with patients. After all, better connections lead to better collections. However, one of the most important aspects of communication is not conveying your message; it’s listening to the patient’s.
Do you treat minor patients? Understanding your rights as a creditor and what you can and cannot do to collect a debt owed to your practice is already difficult, but when working with minor patients it can become even more so. One of our most frequently asked questions is:
“A patient received care as a minor and was under their parents’ care. If the patient is now of legal age and the parents still have not paid the bill, can we attempt to collect from the patient?”
There are a few simple and common mistakes patient account representatives can make when attempting to collect payment for services rendered that can have a significant affect on your practice's revenue. See our Common Mistakes infographic to identify four of the most common mistakes in patient collections, and for tips on how to avoid them.
With the expansion of Medicare has also come a rise in Medicare Advantage plan enrollment by American seniors. Older patients are attracted to these "replacement plans" due to savings on premiums and the convenience of one-stop shopping for coverage. However, misinformation and a lack of education on the details of these plans is causing headaches for enrollees and healthcare organization reimbursement departments alike.
With so many regulations in place, working with a patient in bankruptcy can be difficult. We are often asked for advice on collecting from patients who are considering, or have filed for bankruptcy.
Our Bankruptcy & Patient Collections ebook outlines the process of a bankruptcy filing, clarifies legal terminology and answers a number of frequently asked questions. It is packed with best practices for your office to employ when working with patients in this difficult situation.
Communication is not limited to the words we say. Much of what we communicate also comes across through our tone of voice and our body language. It is important to remember this when communicating with patients at the time of service. Any assumptions or judgments will be obvious to them through nonverbal actions, and can overpower the words you are actually saying.
We continually assert that patient account representatives are the essential foundation upon which a healthcare organization’s revenue cycle is built. When representatives are properly trained and empowered, it leads to a dramatic increase in cash flow and patient satisfaction. To create a productive and profitable practice, begin with providing staff with the appropriate training and tools to be successful at their jobs.