AR Logix Healthcare Revenue Cycle Blog

Does your Practice have a Collections Culture?

Posted by Ali Bechtel on May 26, 2016 6:00:00 AM

It’s a busy afternoon and the practice’s front desk is understaffed, again. After several minutes and a rush of registrations the last patient to walk in finally approaches the counter. Despite the rush of patients the front desk representative offers a friendly greeting, confirms her general demographic and insurance information, and confirms that she does not owe a co-pay. The rep also notices that the patient has a high outstanding balance and a $5,000 deductible that she has not met yet. The practice’s financial policy states that high deductible health plan patients with a high balance must establish a payment plan in order to receive care, but she is already running late for her time slot so the rep  lets her know that following her appointment she will need to meet with a  patient account representative to establish one.

8 Patient Objections you Heard this Year (and How to Overcome Them)

Posted by admin on Dec 17, 2015 2:00:00 AM

There have been many changes over the past year that affect your practice. The changes in the healthcare industry are also affecting your patients' ability to pay, and your patient representatives are likely experiencing different objections and excuses than in the past. Based on the number of views on our training videos for overcoming patient objections and excuses, we've rounded up the top eight you have heard in 2015. (If only all patients were this cuddly!)

Lighten the Load - by Vicki Hess, RN, MS & Certified Speaking Professional

Posted by admin on Sep 10, 2015 4:00:20 AM

I was at the airport recently and saw a couple whose luggage weighed too much. They were scrambling to lighten their load and reallocate items from one bag to another. I felt like I could read their minds..."we can't leave anything behind...this is our good stuff that we brought for the BIG trip.

How do you improve patient satisfaction? Make the shift.

Posted by admin on Aug 6, 2015 3:00:48 AM

When you are shopping for a new product or service, your goal is to get the best value for your investment, right? Well, your patients have the same goal. As their out-of-pocket costs increase, they are beginning to spend more time shopping for providers. As with any other service, patients will be more likely to continue to return to your practice if they feel like they are receiving real value for their dollars. They are not likely to continue to spend money with your healthcare organization if they are not satisfied with the service, or feel like just another number.

FAQ: Can I Add a Collection Fee to a Delinquent Account?

Posted by Ali Bechtel on May 7, 2015 12:55:00 PM

FAQ: Can I charge a collection fee on delinquent patient accounts?

Answer: Yes

The Fine Print:

Adding fees to a patient account is permissible by law, so long as "such amount is expressly authorized by the agreement creating the debt or permitted by law." 15 U.S.C. 1692f §810(1) 

3 Reasons Staff Training Will Benefit Your Practice: A Complete Resource Guide

Posted by admin on Feb 19, 2015 6:00:38 AM

 We continually assert that patient account representatives are the essential foundation upon which a healthcare organization’s revenue cycle is built. When representatives are properly trained and empowered, it leads to a dramatic increase in cash flow and patient satisfaction. To create a productive and profitable practice, begin with providing staff with the appropriate training and tools to be successful at their jobs.

Stop Trying to Collect Money from your Patients

Posted by admin on Jan 22, 2015 6:00:06 AM

With the rise in high deductible health plans and self-pay patients, your patient accounting team should focus more than ever on collecting money, right? Wrong.

Problems Solved: 3 Issues Plaguing Healthcare Providers & Their Solutions - #3 Rising Bad Debt

Posted by admin on Oct 31, 2014 7:00:26 AM

Healthcare providers are faced with ever-changing industry standards, regulations and restrictions. The presenters at this year’s New Jersey HFMA Annual Institute shed some light on three issues plaguing the industry under the current reforms, and offered various solutions to help providers not only to succeed, but to thrive in today’s environment. 

Problems Solved: 3 Issues Plaguing Healthcare Providers & Their Solutions - #2 Growth of Self Pay

Posted by admin on Oct 30, 2014 7:00:14 AM

Healthcare providers are faced with ever-changing industry standards, regulations and restrictions. The presenters at this year’s New Jersey HFMA Annual Institute shed some light on three issues plaguing the industry under the current reforms, and offered various solutions to help providers not only to succeed, but to thrive in today’s environment.

3 Keys to Surviving Healthcare Reform: Empowered Staff, Efficient Processes & Consistent Collection Efforts

Posted by admin on Oct 1, 2014 3:18:00 PM

It’s no secret that the healthcare reform is changing the way medical providers operate. Patient responsibility is higher than ever, and consumers are having a difficult time understanding their new policies. This leads to higher patient balances, which often go unpaid. In addition, with co-pays, deductibles and co-insurances on the rise, patients are beginning to shop around for care. In order to compete, the emphasis in medical practices must shift from volume to value.  

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