Collecting from patients at the time of service is crucial to the financial well-being of your medical practice or hospital; however, this simple step is often forgotten or not enforced. Whether your medical facility is implementing a new time of service policy or trying to enforce an existing one, it will take some getting used to, both for patients and staff. With some adjustment time and healthcare collections training for employees, your healthcare organization should see a positive change in the health of its accounts receivables.
Collecting on delinquent payments never falls at the top of office staff’s list of favorite tasks. It’s intimidating, emotional and very time consuming. Without personnel regularly making A/R collections calls, the financial health of a practice can easily slip into the red. Contracting a third-party medical collections service aids the maximization of revenue and redistributes office manpower back to focusing on the patients.