Both healthcare providers and medical collection agencies alike hear a common complaint among patients who have been sent to bad debt: “I didn’t know I owed a bill.” More than likely your healthcare organization has a procedure in place to send several statements over a period of time, and best practice organizations will also follow up early and often by phone.
Do you treat minor patients? Understanding your rights as a creditor and what you can and cannot do to collect a debt owed to your practice is already difficult, but when working with minor patients it can become even more so. One of our most frequently asked questions is:
“A patient received care as a minor and was under their parents’ care. If the patient is now of legal age and the parents still have not paid the bill, can we attempt to collect from the patient?”
With so many regulations in place, working with a patient in bankruptcy can be difficult. We are often asked for advice on collecting from patients who are considering, or have filed for bankruptcy.
Our Bankruptcy & Patient Collections ebook outlines the process of a bankruptcy filing, clarifies legal terminology and answers a number of frequently asked questions. It is packed with best practices for your office to employ when working with patients in this difficult situation.