Over the summer the Consumer Financial Protection Bureau (CFPB) released an outline of proposals for much stricter debt collection regulations. The proposed rulemaking was announced in conjunction with the publication of a “Study of Third-Party Debt Collection Operations” report, which analyzed survey data from agencies regarding the operational costs of debt collection.
Growing challenges, restrictions and mandates across the healthcare spectrum are driving more and more hospital and physician practice managers to consider healthcare business process outsourcing.
In the midst of constantly evolving regulations in the healthcare industry it can be difficult to keep up with changes that are not industry-specific. Through the blur of new issues arising from the Affordable Care Act, HIPAA concerns from constant data breaches, and the shift to ICD 10, the FCC's new declaratory ruling on the Telephone Consumer Protection Act (TCPA) has gone largely unnoticed in healthcare organizations.
We continually assert that patient account representatives are the essential foundation upon which a healthcare organization’s revenue cycle is built. When representatives are properly trained and empowered, it leads to a dramatic increase in cash flow and patient satisfaction. To create a productive and profitable practice, begin with providing staff with the appropriate training and tools to be successful at their jobs.
AR Logix to Utilize LiveVox Call Center Solutions to Provide more Robust Compliance Capabilities
In response to ever-changing industry regulations and increasing compliance standards, AR Logix, Inc. has partnered with LiveVox, Inc., a leading provider of call center solutions. Our use of LiveVox’s technology will ensure that we maintain our strict quality standards while also effectively managing the evolving compliance requirements and restrictions in today’s healthcare and collections industries.