AR Logix Healthcare Revenue Cycle Blog

How do you improve patient satisfaction? Make the shift.

Posted by admin on Aug 6, 2015 3:00:48 AM

When you are shopping for a new product or service, your goal is to get the best value for your investment, right? Well, your patients have the same goal. As their out-of-pocket costs increase, they are beginning to spend more time shopping for providers. As with any other service, patients will be more likely to continue to return to your practice if they feel like they are receiving real value for their dollars. They are not likely to continue to spend money with your healthcare organization if they are not satisfied with the service, or feel like just another number.

Bankruptcy & Patient Collections ebook

Posted by admin on Jul 23, 2015 3:00:51 AM

With so many regulations in place, working with a patient in bankruptcy can be difficult. We are often asked for advice on collecting from patients who are considering, or have filed for bankruptcy.

Our Bankruptcy & Patient Collections ebook outlines the process of a bankruptcy filing, clarifies legal terminology and answers a number of frequently asked questions. It is packed with best practices for your office to employ when working with patients in this difficult situation.

The Missing Link in the Healthcare Revenue Cycle

Posted by admin on Jul 9, 2015 4:00:56 AM

All healthcare organizations are seeing growth in their accounts receivables as a result of rising patient responsibility. Yet, many organizations continue to manage their growing receivables in the same way: adhering to a standard revenue cycle process without making adjustments to accommodate for the higher amounts. Receivables are an asset that should not be left to collect dust in a revenue cycle, but rather should be managed in a way that promotes the highest possible recovery.

3 Reasons Staff Training Will Benefit Your Practice: A Complete Resource Guide

Posted by admin on Feb 19, 2015 6:00:38 AM

 We continually assert that patient account representatives are the essential foundation upon which a healthcare organization’s revenue cycle is built. When representatives are properly trained and empowered, it leads to a dramatic increase in cash flow and patient satisfaction. To create a productive and profitable practice, begin with providing staff with the appropriate training and tools to be successful at their jobs.

Stop Trying to Collect Money from your Patients

Posted by admin on Jan 22, 2015 6:00:06 AM

With the rise in high deductible health plans and self-pay patients, your patient accounting team should focus more than ever on collecting money, right? Wrong.

When the Winds of Change Blow Hard - A Look at the Collection Industry in 2015 - By Harry Strausser III

Posted by admin on Jan 8, 2015 6:00:33 AM

Many operators in the accounts receivable management (ARM) industry have been tying down their operations to brace for the hurricane force winds of change that have pummeled the industry in recent years. 2014 proved to be a continuation of new perspectives, regulatory turmoil, increased litigation by the consumer bar and internal office modifications as we look for common ground, understanding and agreement of how our industry should perform our services.

Problems Solved: 3 Issues Plaguing Healthcare Providers & Their Solutions - #2 Growth of Self Pay

Posted by admin on Oct 30, 2014 7:00:14 AM

Healthcare providers are faced with ever-changing industry standards, regulations and restrictions. The presenters at this year’s New Jersey HFMA Annual Institute shed some light on three issues plaguing the industry under the current reforms, and offered various solutions to help providers not only to succeed, but to thrive in today’s environment.

Problems Solved: 3 Issues Plaguing Healthcare Providers & Their Solutions - #1 Insurance Claim Denials

Posted by admin on Oct 29, 2014 7:00:42 AM

 Healthcare providers are faced with ever-changing industry standards, regulations and restrictions. The presenters at this year’s New Jersey HFMA Annual Institute shed some light on three issues plaguing the industry under the current reforms, and offered various solutions to help providers not only to succeed, but to thrive in today’s environment.

In this three part blog series we will discuss three major issues identified at the annual institute and that plague providers across the country. But every challenge has a solution, and we will share those with you too! 

3 Reasons Staff Training Will Benefit Your Practice

Posted by admin on Jun 18, 2013 3:10:13 AM

Patient account representatives are the essential foundation within a practice or hospital's revenue cycle. When your representatives are properly trained and well educated, you will see a dramatic increase in cash flow and patient satisfaction. In order to create a productive and profitable practice, it begins with providing staff with the appropriate training and tools that they need in order to be successful at their jobs. Here are a few reasons why you should consider providing ongoing training for your patient account representatives:

Expanding Staff Job Skills in Medical Collections Training

Posted by admin on Feb 6, 2012 12:06:26 PM

The main reasons why patient account representatives find collecting patient responsibility so challenging is that they are not confident in what they may or may not be allowed to say, and they are unfamiliar with current industry regulations. Unless originally trained by a medical collections expert, most patient account representatives will not have the knowledge of best collection practices, as well as understanding their important role in the revenue cycle process.

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