AR Logix Healthcare Revenue Cycle Blog

Minors & Medical Collections: How to get paid

Posted by Ali Bechtel on Nov 17, 2016 6:00:00 AM

Do you treat minor patients? Understanding your rights as a creditor and what you can and cannot do to collect a debt owed to your practice is already difficult, but when working with minor patients it can become even more so. One of our most frequently asked questions is:

“A patient received care as a minor and was under their parents’ care. If the patient is now of legal age and the parents still have not paid the bill, can we attempt to collect from the patient?” 

Creating Connection in Collections

Posted by Ali Bechtel on Nov 3, 2016 6:00:00 AM

Originally published in the September/October 2016 Issue of The PAHCOM Journal - www.PAHCOM.com

The culture you create within your office has a direct impact on how well your team is able to collect money, and it all starts at the top. It is up to the leadership within your practice to set the culture, and to hire and empower a team to sustain it. An emotionally engaged workforce leads to an emotionally engaged patient, which contributes to organizational success. 

How the CFPB’s Proposals Could Wreak Havoc on Your Bottom Line

Posted by Ali Bechtel on Oct 20, 2016 6:00:00 AM

Over the summer the Consumer Financial Protection Bureau (CFPB) released an outline of proposals for much stricter debt collection regulations. The proposed rulemaking was announced in conjunction with the publication of a “Study of Third-Party Debt Collection Operations” report, which analyzed survey data from agencies regarding the operational costs of debt collection. 

Making the Agency Decision

Posted by Ali Bechtel on Oct 6, 2016 6:00:00 AM

 

 It may seem like making a commitment to caring for patients is fundamentally at odds with hiring an agency to collect money from them, but that could not be further from the truth. While your medical practice is in the business of providing care, it is still a business, and needs to be profitable in order to continue to provide the highest quality care for your patients.

4 Common Patient Collection Mistakes to Avoid

Posted by Ali Bechtel on Sep 29, 2016 6:00:00 AM

There are a few simple and common mistakes patient account representatives can make when attempting to collect payment for services rendered that can have a significant affect on your practice's revenue. See our Common Mistakes infographic to identify four of the most common mistakes in patient collections, and for tips on how to avoid them.

Are you wasting time on patient collections?

Posted by Ali Bechtel on Sep 22, 2016 6:00:00 AM

How are you prioritizing patient accounts when calling on outstanding balances?

Motivating Employees: Lessons from History's Greatest Leaders

Posted by Ali Bechtel on Sep 8, 2016 6:00:00 AM

A great statesman, warrior, and our nation’s 26th president is quoted as saying, “People don’t care how much you know, until they know how much you care.” Few would argue that Theodore Roosevelt was not a great leader, and nearly 108 years after his departure as President of the United States these words still provide a glimpse into his perspective on working with people.

Are you neglecting your largest source of revenue?

Posted by Ali Bechtel on Aug 25, 2016 6:00:00 AM

 

In recent years, with the implementation of the Affordable Care Act and the swift rise in patient responsibility, much of the focus for many medical reimbursement teams has been on self-pay patients, or those with high deductible health plans, and managing the growth in bad debt as a result.

Stop Harassing Me! (What is harassment in collections, really?)

Posted by Ali Bechtel on Aug 11, 2016 6:00:00 AM

When you applied for your current position, did you answer an ad stating, “Seeking representative to collect past due balances from patients”? Probably not. Healthcare professionals generally enter the profession to help people, not to collect money from them. But the business of healthcare is just that, a business, and maintaining your accounts receivables is critical to your organization’s ability to provide quality care.

Beware Ransomware: The Latest Threat to Your Data Security

Posted by Ali Bechtel on Jul 21, 2016 6:00:00 AM

Guest post by Eric Cicale, Marketing Multimedia Developer for AR Logix, Inc.

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