AR Logix Healthcare Revenue Cycle Blog

When Can I Send a Patient to Collections?

Posted by Ali Bechtel on Mar 9, 2017 6:00:00 AM

With so many regulations surrounding the collection of debt within the medical industry, it can be difficult to understand what your rights and requirements are as a creditor. One of the most frequently asked questions that we are asked is: When can I send a patient to collections?

4 Common Medical Accounts Receivable Problems & How To Fix Them

Posted by Ali Bechtel on Feb 23, 2017 6:00:00 AM

Are there consistent errors within your medical accounts receivable management processes that are restricting your organization’s cash flow? There are a few common problems that plague healthcare providers that can be avoided in a few simple steps.

Are you Managing your Team or Leading It?

Posted by Ali Bechtel on Feb 9, 2017 6:00:00 AM

There is no denying that great leadership is the cornerstone of every successful organization. All of us have had managers: someone who is responsible for controlling our activities throughout the work day. Not all of us have had leaders.

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The Communication Equation: A Formula for Success

Posted by Ali Bechtel on Jan 26, 2017 6:00:00 AM

Everyone in business, including those in the business of providing care, understands the importance of making a
good first impression, and following that impression with effective communication. Your patients are your customers, and their first impression of you is critical to the success of your healthcare organization.

What is Healthcare Revenue Cycle Management?

Posted by Ali Bechtel on Jan 12, 2017 6:00:00 AM

Often references to the healthcare revenue cycle can be vague or over-broad, and as a result this critical element of an organization’s success can be oversimplified or misunderstood. The Healthcare Financial Management Association (HFMA) defines healthcare revenue cycle management as “all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue.” It is so much more than billing and patient collections – the process actually starts the moment a patient calls to schedule an appointment. Get a glossary of common terms associated with the revenue cycle here.

Ready for something new in 2017?

Posted by Ali Bechtel on Dec 22, 2016 6:00:00 AM

It’s that time of year again. Time to start thinking about our New Year’s resolutions, and the hopes we have for ourselves and our families in the coming year.

5 Listening Skills that get you Paid

Posted by Ali Bechtel on Dec 8, 2016 6:00:00 AM

We have shared much in the past about how to communicate better with patients. After all, better connections lead to better collections. However, one of the most important aspects of communication is not conveying your message; it’s listening to the patient’s.

Minors & Medical Collections: How to get paid

Posted by Ali Bechtel on Nov 17, 2016 6:00:00 AM

Do you treat minor patients? Understanding your rights as a creditor and what you can and cannot do to collect a debt owed to your practice is already difficult, but when working with minor patients it can become even more so. One of our most frequently asked questions is:

“A patient received care as a minor and was under their parents’ care. If the patient is now of legal age and the parents still have not paid the bill, can we attempt to collect from the patient?” 

Creating Connection in Collections

Posted by Ali Bechtel on Nov 3, 2016 6:00:00 AM

Originally published in the September/October 2016 Issue of The PAHCOM Journal - www.PAHCOM.com

The culture you create within your office has a direct impact on how well your team is able to collect money, and it all starts at the top. It is up to the leadership within your practice to set the culture, and to hire and empower a team to sustain it. An emotionally engaged workforce leads to an emotionally engaged patient, which contributes to organizational success. 

How the CFPB’s Proposals Could Wreak Havoc on Your Bottom Line

Posted by Ali Bechtel on Oct 20, 2016 6:00:00 AM

Over the summer the Consumer Financial Protection Bureau (CFPB) released an outline of proposals for much stricter debt collection regulations. The proposed rulemaking was announced in conjunction with the publication of a “Study of Third-Party Debt Collection Operations” report, which analyzed survey data from agencies regarding the operational costs of debt collection. 

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