AR Logix Healthcare Revenue Cycle Blog

8 Patient Objections you Heard this Year (and How to Overcome Them)

Posted by admin on Dec 17, 2015 2:00:00 AM

There have been many changes over the past year that affect your practice. The changes in the healthcare industry are also affecting your patients' ability to pay, and your patient representatives are likely experiencing different objections and excuses than in the past. Based on the number of views on our training videos for overcoming patient objections and excuses, we've rounded up the top eight you have heard in 2015. (If only all patients were this cuddly!)

Each of our training videos reviews how to handle a patient objection by following the 8 Steps to a Good Collection Call. If your medical office staff could use help overcoming any of these, just click the picture to watch the video! Have an objection to add to the list? Let us know!

Don't miss our newest patient objections video for how to work with a patient who says, "My wife handles the bills" broken down into the 8 Steps!

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2_Unhappy w services_photo via 3_Divorce Decree_photo from 4_Uninterested_photo from via 5_Socially Oriented_photo from via buzzfeed.com6_College Student_photo from via buzzfeed.com7_Get to the Point_photo from via buzzfeed.com8_Calling a Patient at Work_photo from via
































Written by Ali Bechtel, Public Relations Coordinator

Photo Credits: (1), (2), (3), (4) via, (5) via, (6) via, (7) via, (8) via

This information is not to be construed as legal advice. Legal advice must be tailored to the specific circumstances of each case. Although we attempt to provide up-to-date information, laws and regulations often change. We make no claims, promises, or guarantees about the accuracy or completeness of this document. For legal advice, please consult an attorney.


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