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Ali Bechtel

Recent Posts

Do I Have to Notify Patients Before Sending Them to Collections?

Posted by Ali Bechtel on Aug 10, 2017 6:00:00 AM

Both healthcare providers and medical collection agencies alike hear a common complaint among patients who have been sent to bad debt: “I didn’t know I owed a bill.” More than likely your healthcare organization has a procedure in place to send several statements over a period of time, and best practice organizations will also follow up early and often by phone.

Insurance 101

Posted by Ali Bechtel on Jul 27, 2017 6:00:00 AM

Price transparency is a critical element for ensuring not only a healthy revenue cycle, but also patient engagement and overall organizational success. With the spread of consumerism in healthcare, more patients are expecting pre-service estimates and a seamless billing and payment process. However there is one primary factor in that process that can be less than clear: insurance coverage.

Get a Revenue Cycle Check Up: Measurements for Success

Posted by Ali Bechtel on Jul 13, 2017 6:00:00 AM

In healthcare, as it is in many industries, cash is king. Of course your financial team will deep dive into financial performance throughout the year, but on a regular basis many hospitals and practices assess the health of their revenue cycle based on cash flow alone.

Are You Making These Costly Patient Collection Mistakes?

Posted by Ali Bechtel on Jun 22, 2017 6:00:00 AM

When attempting to collect from patients it is easy to make simple mistakes that could cost your practice money. Financial conversations can be stressful, and in order to make it as comfortable for the patient as possible representatives may be too accommodating and make arrangements that do not benefit the practice in order to maintain the patient relationship.

What is Harassment in Collections?

Posted by Ali Bechtel on Jun 8, 2017 6:00:00 AM

“Stop harassing me!”

Hopefully you have not had this conversation too many times in your attempt to collect a past-due balance from a patient, but chances are you or someone on your patient accounting team has heard this before.

Healthcare Data Security: Traditional Protection Could Make You WannaCry

Posted by Ali Bechtel on May 25, 2017 6:00:00 AM


In light of evolving threats - like the recent WannaCry ransomware outbreak - the data security industry is seeing a shift in approach from traditional signature-based tools to more behavioral analytics. This is a particularly important trend for the healthcare industry to follow given the targeted attacks many systems across the country, and throughout the world, have experienced in recent years.

The Business of Providing Care | FAQs about Credit Reporting Medical Debt

Posted by Ali Bechtel on May 11, 2017 6:00:00 AM

Whether to credit report your patients’ overdue medical debt is a business decision that must be made by healthcare leadership in every organization, from single-provider practices to health systems. It can be a difficult one to make when your organization is in the business of providing care.

How to Ensure Your Legacy (System) in a Patient Account System Conversion

Posted by Ali Bechtel on Apr 20, 2017 6:00:00 AM

Of the many emerging trends in the healthcare industry, one in particular is swiftly becoming the status quo. Hospital merger and acquisition activity jumped 70% from 2010 to 2015, and the trend is continuing upward toward a much more consolidated market. M&A is becoming increasingly critical to success as hospitals focus more on providing coordinated and cost-effective care in the face of lower reimbursement and more payer disputes. 

With the creation of more integrated health systems also comes growth for revenue cycle management software and services.

Obamacare, here to stay?

Posted by Ali Bechtel on Apr 6, 2017 6:00:00 AM


After more than a year of planning and months of crafting, the initial draft of the long-awaited American Health Care Act was released on March 6th. The bill was meant to deliver on President Trump’s campaign promise to make replacing the Affordable Care Act, unofficially known as Obamacare, a top priority.

Are Claim Denials Plaguing your Practice?

Posted by Ali Bechtel on Mar 23, 2017 6:00:00 AM

Insurance claim denials plague most hospital and medical practice billing offices, although to what extent can be hard to determine. There is a noticeable lack of information on the industry average for denied claims. Insurers are hesitant to release data about how often claims are denied, or for what reasons. So how can your billing staff know what to be on the lookout for when filing insurance claims?

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