To run an efficient office, business process outsourcing is a must for many hospitals and medical practices. It allows providers and hospital administrators to make better use of their resources and gain access to experts in specific fields. Not all healthcare organizations know that they have a choice between partnering with a local revenue cycle management company and contracting services overseas. Both types of outsourcing have their respective benefits, but when it comes to running a healthcare business, working with a local company is the way to go.
Here are a few reasons why outsourcing locally is the best choice for hospitals and providers:
1. Protect your brand and reputation.
A locally owned and operated company has a sense of "homeland." They care about the reputation that you have established for your brand. Their employees, who personally know your company and have a greater tie to it than workers abroad, feel more accountable and committed to delivering positive results.
It is also important to think about the people your outsourcing partner is going to contact: your patients. Any party that contacts patients on your behalf is an extension of your company, and it is important for the sake of protecting your brand that they share your organization’s vision and values. Working with a local business process outsourcing company or third-party medical collection agency will offer patients a greater sense of security and will give you peace of mind.
2. Maintain effective communication with patients.
When you outsource overseas, language differences and cultural barriers come into play. This can lead to misunderstandings that affect your bottom line. However, this is not a problem with domestic outsourcing. A local revenue cycle management business will be able to communicate more effectively with patients than one whose representatives are located halfway across the globe. This is due to the fact that a local representative can talk with patients the same way you would and can better understand local references, which might be affecting a patient’s ability to pay. Listening skills and communication can go a long way when it comes to billing and collections, which allows reps to become more successful at collecting payment from patients.
3. Ensure the privacy of patient data.
Protecting patients’ personal and confidential data is extremely important when it comes to healthcare, and the fact is, the laws that govern privacy are all locally based. This is why it is important to work with a local business process outsourcing company or third-party medical collection agency that is subject to the same laws you are. Not only will this give you more control over what happens to your data, but it will give patients a greater sense of security knowing that the people that they are talking to are bound by domestic laws.
Learn more about the keys, benefits and stumbling blocks to good listening skills.This information is not to be construed as legal advice. Legal advice must be tailored to the specific circumstances of each case. Although we attempt to provide up-to-date information, laws and regulations often change. We make no claims, promises, or guarantees about the accuracy or completeness of this document. For legal advice, please consult an attorney.